Q: What is my user name and how is it used?
A: Your user name is what you use to log in to the system.
Think of it as your online name.
Q: What makes a good user name?
A: When choosing a user name, think of a name you would like
others to know you by. It is wise not to have anything that
can identify you, like your last name.
Q: I forgot my password, what should I do?
A: If you forget your password, don’t worry. Simply click on the "Forgot my password" link on the login page
and the system will automatically email you your password.
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Q: How do I create my profile?
A: Creating a profile only takes a few minutes. You simply
answer a few questions about yourself. These answers help
others learn a little bit about who you are and what you’re
like. Once your profile is complete, the search for a compatible
match can begin.
Q: Can I edit my profile whenever I want?
A: Yes, once you have created your profile you can go back
any time to change/add anything you want.
Q: Is there anything that I cannot put in my profile?
A: ASLSingles.com has guidelines when it comes to what users
can put in their profiles. Every profile is reviewed and approved
by the ASLSingles.com team before it ever appears online.
Things that are not allowed in your headline, user name, or
- Any information that would allow another user to contact
you by (phone number, e-mail address, address, place of
employment, instant messenger user names, full names, web
- Harsh or abusive language
- Any type of sexually implicit remarks/comments
- Anything that is politically/socially inappropriate
- ASLSingles.com reserves the final say on any profile
that is not in good taste.
- In addition, all profiles must be in English and all persons
must be 18 years of age or older. We thank you for keeping
your profile in good taste.
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Q: Why should I post a photo?
A: By posting a photo you significantly increase your chances
of meeting new people.
Q: Do I have to post a photo?
A: No, but for the best response, we highly recommend it.
Q: How long does it take for my photo to appear online?
A: All photos must be approved by our customer service department
before they are posted online. The average time for a photo
to appear online is between 24-48 hours.
Q: Why doesn’t my photo look the same as the one I presented?
A: Sometimes we must crop or resize the photos. If you’re
dissatisfied with the way your photo appears, you can submit
another photo at any time.
Q: What kinds of photos are acceptable?
A: Photos may not be obscene. All photos must be appropriate
and in good taste.
Q: What is the difference between registering and subscribing?
A: Registering is FREE, and allows you to search profiles, post
your photo, and look for you perfect match. Once you subscribe
to ASLSingles.com, you can do all of the things you can
do when you register, plus you can send and receive messages.
In other words, you have to subscribe to begin a dialogue with
other people on the site.
Q: How much does it cost to subscribe?
A: We have a few packages to choose from, depending on how much
you would like to save.
- 3 months for $44.95 Save 33% per month **Our most popular
- 1 month for $19.95
- All subscriptions are nonrefundable, and prices are subject
- Subscriptions are AUTOMATICALLY RENEWED every 30 days or 90 days (depending on your subscription). To cancel, simply login, click on My Account at the bottom of the page, and click on the Close My Account button.
Q: How can I pay for my subscription?
A: You can pay for you subscription by credit card only.
Credit cards that we accept online are:
Q: I am having problems subscribing,
what should I do?
- American Express
A: If you are having troubles completing your subscription,
please e-mail us at support@ASLSingles.com
Q: How will the charge appear on my credit card statement?
A: Any charge on your credit card will appear as Internet Dating Service.
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Q: How do I resign form ASLSingles.com?
A: It’s as easy to resign as it is to subscribe. Just
login to the system and click on My Account on the top menu bar. At the bottom of the My Account page click on the button that
says Close My Account.
Q: Does billing stop as soon as I resign?
A: Billing will be stopped 30 days after we receive your e-mail
asking to resign.
Q: What should I do if I want to log back in?
A: If you decide that you want to sign back in, you can do so
with your same user name and password. You will have the same
access as you had when you were a registered member, but you
will not be able to send messages to other users unless you
re-subscribe. Accounts that are inactive for more than 60 days
are removed from the system permanently.
Q: How easy is it for me to reinstate my membership?
A: Very easy. Just log back in to your original account and
when you attempt to send email or access your mailbox you will be prompted with a payment form. Once the payment process is complete,
your account will be fully functional again. Accounts that are
inactive for more than 60 days are removed from the system permanently.
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